CMS-compliant Remote Therapeutic Monitoring

Better Care.
Between Every Visit.

Pilothouse Health is a fully managed Remote Therapeutic Monitoring platform that helps your practice stay meaningfully connected with patients between visits. By collecting structured patient-reported data between visits across the clinical indicators that matter most to your patient population, your team gets the continuous clinical picture needed to intervene earlier, support better adherence, and improve outcomes over time — reducing the risk of avoidable urgent care visits and other adverse events.

Schedule a 30-Minute Call See How It Works

Questions? Call us at (925) 238-3607 or email team@pilothousehealth.com

Pilothouse Health RTM dashboard showing patient progress charts on laptop and mobile check-in screen on phone
Fully Managed — Clinical Continuity
Earlier Intervention — Better Outcomes
Earlier Intervention — Better Outcomes

Why Practices Choose Pilothouse Health

RTM done right means better care and better outcomes — without changing how your practice operates.

Better Patient Outcomes

Bridging the gap between visits means your team is no longer limited to a point-in-time snapshot at each appointment. Continuous patient-reported data surfaces clinically meaningful changes as they happen — enabling earlier intervention, supporting better adherence, and reducing the risk of avoidable deterioration or emergency visits.

Designed Around Your Workflow

RTM works alongside your existing clinical workflow, not against it. Providers review patient trend data between and before appointments, giving them a fuller picture without adding significant time to their day. Our Fully Managed tier means our trained clinical staff handle management time and patient calls under your providers' direction — so the clinical work gets done without overwhelming your team.

Improve Patient Outcomes

Structured touchpoints between visits surface issues earlier and support better adherence and recovery. Alerts flag patients who need attention before small problems become crises.

HIPAA Secure & Compliant

Built on enterprise-grade infrastructure with end-to-end encryption, audit logging, and patient consent management — fully aligned with CMS RTM requirements.

Choose Your Service Level

Two tiers designed to fit your practice's needs — both include our full platform, monitoring, and clinical insights.

Tier 1

Partially Managed

The practice retains responsibility for management time and patient calls. Pilothouse Health handles everything else.

Included:

  • Weekly patient import processing
  • Patient identification and eligibility screening
  • Automated invite and enrollment system
  • Patient onboarding calls and support
  • Weekly automated reminder emails
  • Continuous patient data monitoring and alerts
  • HIPAA-compliant clinical dashboard for providers and staff
  • Monthly summary reports with patient engagement and outcomes data
  • Patient handouts and staff protocol documentation
  • AI call agent
RECOMMENDED
Tier 2

Fully Managed

Everything in Tier 1, plus our team of trained clinical staff operate under the direction of your practice providers, ensuring all management time and patient calls remain within your clinical oversight. Zero clinical time required from the practice.

Additional services included:

  • Staffed management time by trained clinical staff
  • Patient outreach calls handled by Pilothouse Health team
  • Full audit trail for all management time and calls
  • Automatic tracking of all management time and calls

Plus everything included in Tier 1.

Care That Continues Between Visits

Every enrolled patient has the ability to check in daily if needed, with a minimum of once per week. Continuous monitoring and timely alerts mean your team can step in early — before the next appointment, not after.

What Makes Us Different

We Do the Heavy Lifting From Day One

We identify eligible patients, handle bulk enrollment, and get hundreds of patients live in the RTM program in month one — not month six. Most platforms leave setup to you. We don't.

Live in Weeks, Not Months

We identify eligible patients, handle bulk enrollment, and get your program running quickly — so your patients start benefiting sooner.

Tailored to Your Practice

Every specialty is different. We adapt monitoring, check-ins, and alerts to fit your patient population and clinical workflows.

No Long Contracts

Month to month. No lock-in. We keep your business by delivering results, not by trapping you in a contract.

Every Practice We Work With Still Works With Us

We think that says more than any marketing claim could.

Patient Experience

Patients Love It

The biggest concern practices have about RTM is patient adoption. Our answer is simplicity.

Patients complete a short structured check-in covering the clinical indicators most relevant to their care — in under a minute. No lengthy forms, no complicated interfaces, no app to download. It works on any phone or computer.

For patients who want to share more, an optional expanded section lets them add detail about pain location, duration, type, and other context. It's there for those who want it and completely out of the way for those who don't.

Adoption rates consistently exceed expectations — especially among older Medicare patients — because we've made the barrier to logging as low as it can possibly be.

Customizable Data Collection

Every practice and every patient population is different. Pilothouse Health allows practices to customize the data they collect from patients — so you are tracking the indicators that matter most for your specialty and your patients. Talk to us about what you need.

Frictionless for Your Patients

Patient adoption is the biggest concern practices have. We've designed every step to be effortless — so patients actually do it.

Step 1

Personalized Invite

The patient receives a personalized invitation with their information already pre-filled — no account creation, no app download required.

Step 2

Regular Check-Ins

Patients can log daily if their condition warrants it, or at minimum once per week. A structured set of patient-reported data points — customized to your practice and patient population — completed on any device, whenever works for them.

Step 3

Smart Alerts to You

Automated monitoring surfaces only the patients who need attention — pain spikes, medication concerns, balance issues — so your team acts on what matters.

A Continuous Picture of Your Patients. Between Every Visit.

Not just a snapshot on appointment day.

Patients complete a structured check-in covering the clinical indicators most relevant to their condition — as often as daily, with a minimum of once per week. Your clinical team reviews trend data between and before every appointment — so changes are caught early, adherence is tracked over time, and interventions happen when they can still make a difference. Not after a crisis.

See How It Works

What Practices Are Saying

Pilothouse Health
The data Pilothouse surfaces between visits has genuinely changed how we prepare for appointments. We can see how patients have been doing week to week, identify who needs attention before they come in, and have much more informed clinical conversations. It has become an important part of how we care for our patients between visits.
Dr. Richard Shinaman, MD
Pain Medicine Consultants

Learn More About RTM

What Is Remote Therapeutic Monitoring RTM for Pain Management Practices
Pilothouse Health

See How RTM Works for Your Practice

Schedule a 30-minute call — we'll walk you through the platform, how it fits your patient population, and what it takes to run a successful RTM program.

Schedule a 30-Minute Call

We will walk you through how the platform works, how it fits your patient population, and what clinical and operational value it can add to your practice.